EcomSuccessRate-{system_account_id}-{index_name}

TODO

Means the volume of 5XX errors on the ecom API is enough to impact the success rate ((2XX + 4XX) / (2XX + 4XX + 5XX)). Something should definitely be done, and depending on the severity the customer may need to be contacted.

See Ecom5XXErrors-{system_account_id}-{index_name} also for dealing with 5XX errors.

Basically check logs in https://dash.cloudflare.com/96d9ae8ad2fe71a3c6ead54f3a775c05/workers/services/view/prod-ecom-api/production/observability/logs?workers-observability-view=invocations and fix the underlying error.

Depending on the problem, you may be able to Edit ecommerce index settings to mitigate it temporarily (or if you’re lucky, fix it).